As I wrote in my book Connecting the Dots, trust is one of a company’s two most important assets (the other is information). For a company looking to lead a market transition, establishing trust is a bit like the old chicken and egg dilemma: The company can’t earn trust without customer validation, yet they can’t get customers without first establishing trust. This is exactly why the hardest customer to land is always the first – and why, at the end of the day, successfully navigating the delicate balance of trust becomes vital to survival.
As a mentor, investor, and longtime player in the tech industry, I’m frequently asked which market segments I’m betting big on over the coming decade. My knack for spotting market transitions and the technologies that will fuel these shifts partially stems from my relentless focus on outcomes. That’s why I approach investing like a multiplayer chess game; I play out the entire game, replay various scenarios and anticipate others’ moves before I make the decision to invest my time and resources.